Refund & Cancellation Policy

At TripJetly, we aim to provide clear and transparent policies for cancellations and refunds. By booking with us, you agree to the terms outlined below.

General Policy

- All airline ticket cancellations and refund requests are subject to the fare rules and policies of the respective airline.
- TripJetly acts as an intermediary and cannot override airline policies regarding cancellations or refunds.
- Our service fees and convenience charges are strictly non-refundable under all circumstances.

Cancellation Requests

- Cancellations must be requested by contacting our customer support team via email or phone.
- Some tickets may be non-refundable or non-changeable based on airline fare rules.
- If your ticket is eligible for cancellation, applicable airline charges and TripJetly service fees will be deducted from the refund amount.

Refund Process

- Refunds, if applicable, will be processed according to the airline’s policy.
- The processing time for refunds may take between 7–10 weeks, depending on the airline and payment method.
- Refunds will be issued to the original payment method used during booking.

No-Show Policy

- If you fail to board your scheduled flight without prior cancellation, the ticket will be considered a “No-Show” and may not be eligible for a refund.
- No-show policies are determined by the respective airline’s rules.

Changes to Bookings

- If you wish to change your flight date, time, or route, additional charges may apply as per airline policies and fare differences.
- TripJetly may charge an additional service fee for processing changes.

Force Majeure

- In the event of unforeseen circumstances such as natural disasters, strikes, government restrictions, or other situations beyond our control, airline and TripJetly policies will apply for cancellations and refunds.

Contact Us

For any questions or to request a cancellation, please contact our customer service team at info@tripjetly.com.